Shipping & Returns

Customer care is at the heart of everything I do. At Brave Crab, your comfort and confidence matter deeply. I stand behind my products, and your well-being is always my priority.

Shipping

• All orders are sent via a tracked postal service for your peace of mind. You’ll receive a tracking number once your order is dispatched.
• I aim to dispatch orders within 1 working day of receiving your order.
• Delivery times may vary by location, but most UK orders arrive within 2–4 working days.

Returns

Faulty or Damaged Items:

• If your product arrives damaged or faulty, please contact me within 14 days of delivery.
• I’ll provide a prepaid tracked return label so you can return the item at no cost to you.
• Once the item has been received and inspected, I’ll offer either a replacement or a full refund.

Unopened Products:

• Unopened products in their original condition may be returned within 14 days of delivery.
• Please contact me before returning any item so I can guide you through the process.
• Return postage costs for non-faulty items are the responsibility of the customer unless otherwise agreed in writing.

How to Return an Item:

1. Email info@bravecrab.co.uk with your order number and details of the item you wish to return.
2. I’ll provide instructions and, where applicable, a tracked return label.
3. Once the return has been received and inspected, I’ll process your refund or replacement.

Opened Products:

• For hygiene and safety reasons, opened products cannot be returned unless they are faulty.
• If you’re unsure whether a product is suitable for your needs, I’m always happy to provide guidance before purchase.

Refunds

• Refunds are issued to the original payment method once the returned item has been received and inspected.
• Approved refunds are typically processed within 5 working days.
• Your bank or payment provider may take additional time to complete the transaction.

Contact Information

Email: info@bravecrab.co.uk

Brave Crab
Viners Mead
Wrecclesham
Farnham GU10 4PT
United Kingdom

Extra Reassurance

If you experience any issues with your order, please get in touch. I’m committed to working with you to find the best possible solution.

This policy does not affect your statutory rights under applicable UK consumer protection laws.