Privacy Policy

Brave Crab is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you visit our website or make a purchase.

If you have any questions, you can contact us at:
vicky@bravecrab.co.uk

1. Information We Collect

We collect information that helps us process your order and run our website smoothly, including:

Information you provide:
• Name
• Email address
• Postal address
• Phone number (if given)
• Payment details (handled securely by third‑party payment processors)

Information collected automatically:
• IP address
• Browser type
• Pages visited
• Cookies (see below)

This helps us improve the website and understand how people use it.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Contact you about your purchase
• Respond to enquiries
• Send updates or offers if you’ve chosen to receive them
• Improve our website and services
• Meet legal or tax obligations

We do not sell or share your data with third parties for marketing.

3. Payment Security

We never see or store your full payment details.
All payments are handled securely by our trusted payment providers (Shopify). They store your data according to their own strict security standards.

4. Marketing Emails

You will only receive marketing emails if you choose to sign up.
You can unsubscribe at any time using the link in our emails or by contacting us.

5. Cookies

Our website uses cookies to:

• make the site function properly
• remember your preferences
• understand how visitors use the site
• support checkout and basket functionality

You can control cookies through your browser settings.

6. Sharing Your Information

We only share your data with:

• Payment processors (to complete your order)
• Delivery companies (to send your order)
• Website and analytics services (to run and improve our site)

These partners only receive the information necessary to perform their service.

We never sell your data.

7. How Long We Keep Your Information

We keep your personal information for as long as necessary to:

• fulfil your order
• comply with legal and tax requirements
• maintain accurate records

You can ask for your data to be deleted at any time unless we are legally required to keep it.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• access the information we hold about you
• correct inaccurate information
• request deletion of your data
• withdraw consent for marketing
• restrict or object to certain forms of processing

To exercise these rights, contact: vicky@bravecrab.co.uk

9. Data Security

We take appropriate steps to keep your information safe and prevent unauthorised access, loss or misuse. While no system is entirely risk‑free, we work with reputable platforms that prioritise security.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page. Continued use of the website means you accept the updated policy.

11. Contact Us

If you have any questions about this policy or how we handle your data, please email:
vicky@bravecrab.co.uk