Complaints & Contact

We always want you to feel cared for and supported when using Brave Crab products. If something hasn’t gone quite right, or you’d like to share a concern, we’re here to listen and put things right as quickly as we can. Your feedback is genuinely important to us — it helps us grow, refine what we do and build a brand that people feel they can trust and return to.

How to Get in Touch

You can contact us directly at:
vicky@bravecrab.co.uk

Please include:
• Your name
• Your order number (if you have one)
• A brief description of the issue
• Any photos, if helpful

This helps us respond quickly and clearly.

Our Complaints Process

1. We receive your message and acknowledge it as soon as possible.
2. We review the issue carefully, including any product, order or delivery details.
3. We reply with next steps, which may include replacement, refund, clarification or further support.
4. We keep you updated until everything is resolved to the best of our ability.

Our aim is always to handle concerns with care, transparency and fairness.

If Your Complaint Involves a Product

Because our products are used on sensitive skin, we take all product‑related concerns seriously. We may ask for additional details so we can understand what happened and improve wherever possible.

If your concern relates to skin changes during cancer treatment, please also consider consulting your healthcare team if you feel unsure or worried.

Feedback and Suggestions

We welcome feedback of any kind — small observations, ideas, suggestions or thoughts about your experience. Hearing from you helps us understand what truly supports you and where we can keep improving. Brave Crab is built on care, and your insight plays a real part in shaping how the brand grows.

You can reach us anytime at:
vicky@bravecrab.co.uk